Shipping policy
Contact Email: alber@cn-shengfeng.com
Skype: live:sothuangyan
Whatsapp: +86 15957728288
Shipping Policy
- Type of Transport
Delivery time: delivery within about7 work days of placing an order, urgent orders cannot be delivered during holidays.
Orders and shipments
All orders are processed, verified, quality checked and packaged within about 7 work days.
If there is a delay, such as the delay of the product to the warehouse on the same day, the logistics problem cannot be delivered in time, etc., we will contact you in time by email.
Holiday orders, we will process them for you within 12 days. For urgent orders, you can contact us in the mail, and we will process your order in time.
During the transportation, we will follow up the logistics in time, and tell you the transportation method and order number of the product in time when shipping. If there are problems with the product during transportation, such as Lost, we will inform you in time. And reissue it for you in time. Please rest assured that we will keep track of your logistics information until you receive it.
The express companies we cooperate with and commonly used are: EMS, YANWEN, FEDEX, UPS, DHL, TNT and etc. We do not support the designated courier company.
2. Shipping
First of all, we support delivery to the most of countries. The main market of this website is the North American and Europe
For each country's shipping area, freight, and other information, the following table:
|
Warehouse |
Shipping Fee |
Order Amount |
Shipping Days |
|
China |
According to the quantity of the goods |
＜300USD （If＞300USD，please contact us first.） |
Normally about 7 work days after receving your payment |
You can purchase other orders that exceed the area in the form. If it cannot be sent or the shipping fee is too expensive, we will contact you in an email to help you cancel the order.
Sales tax exists and needs customer to pay. If you not sure, please contact your local custom to check.
- Update order delivery
Update the order in transit: If you want to update the order address after the item is sent, you can contact us in the mail, we will communicate with the logistics provider, and it may be unsuccessful to modify the address. Or we will give you a contact number, and you will communicate directly with the courier (it is recommended to carefully check the order information when purchasing, so as to avoid unnecessary troubles) - The item never arrived (lost in transit)If you never received the purchased product,regarding the loss of the package, we will contact the logistics company, we will do our best to deal with the problem.
- Please noted that affected by Covid-19, there will be some delay in the delivery.
SHIPPING:
Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up. If not sure, please check with your country's customs office.
Shipping time may be delayed by the influence of Customs, holidays, events or other uncertainties. If your tracking number gets no logistics information, as thousands of parcels sent to foreign countries, please contact us first and kindly do not directly open the dispute. We will contact the shipping agent to solve the problem timely. Thanks for your understanding.
If you have any questions or want to choose any other faster International Express, please contact us before purchasing.
In this present text for Sales Terms & Conditions, the word ShengFeng is used as an abbreviation for Zhejiang ShengFeng Liquid Equipment Co., Ltd.
OEM&Customized：
If your quantity good, OEM or Custom is welcomed.
Drawings & Design Changes:
The drawings may be updated and are for reference. Due to the continuous process of improvement product specifications are subject to change without notice.
Payment:
We accept normal payments in the E-commerce Platform with Credit Card, Paypal.
If you are a company purchaser and need Bulk order using T/T by bank transfer, welcome to contact us to get a PI.
SHIPPING:
Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up. If not sure, please check with your country's customs office.
Shipping time may be delayed by the influence of Customs, holidays, events or other uncertainties. If your tracking number gets no logistics information, as thousands of parcels sent to foreign countries, please contact us first and kindly do not directly open the dispute. We will contact the shipping agent to solve the problem timely. Thanks for your understanding.
If you have any questions or want to choose any other faster International Express, please contact us before purchasing.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Contact Email: alber@cn-shengfeng.com
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Contact Email: alber@cn-shengfeng.com
Force Majeure
ShengFeng shall not be held responsible for any kind of contractual non-performance caused by the earthquake, by fire, by any act of nature, war, pandemic, embargo, riot, terrorist act, police act, industrial disputes, strike, shortage of labor, shortage of transport, shortage of fuel, shortage of power, import or export restrictions, currency restrictions, shortage of raw materials, non-performance of sub-vendors or any other causes beyond ShengFeng’s reasonable control, even if foreseeable.
Limited Warranty
ShengFeng provides a limited guarantee up to 12 months from the date of shipping of ShengFeng’s private labeled products against defects of manufacturing or materials or design. A written claim must be filed within 7 days after receiving the goods.
This limited warranty takes effect only upon inspection by ShengFeng and decision solely by ShengFeng finding the goods to be defective either in manufacturing or material or design. Consequently once established by ShengFeng that the goods are not suitable for the purpose were bought for, the goods will be at ShengFeng’s option, repaired or replaced free of charge excluding transportation costs.
For all other products sold by ShengFeng, the applicable warranty is limited to the actual warranty received by ShengFeng from its suppliers.
ShengFeng’s limited warranty extends only to original buyers of goods and may not be transferred without ShengFeng’s prior written consent.
Claims for labor costs and other expenses required to replace such defective product or to repair damage resulting from the use thereof will not be allowed by ShengFeng.
ShengFeng’s liability is strictly limited to the price paid for the defective product.
This limited warranty does not apply to fragile goods or to products where shorter life is expected. Similarly, corrosive, high chemical concentration, abrasive, high cycle, shock and impact applications, extreme or marginal pressure and temperature applications are not covered by this limited warranty.
Normal usage’s expected to wear is not covered by ShengFeng’s limited warranty.
This limited warranty is nullified if the products have not been properly installed or have not been properly maintained or have not been properly inspected or have not been put to the appropriate use.
It is the Customer’s responsibility to implement a preventive inspection and maintenance plan.
ALL OTHER WARRANTIES EXPRESSED AND IMPLIED ARE HEREBY DISCLAIMED. UNDER NO CIRCUMSTANCES ShengFeng SHALL BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFIT OR ANY OTHER SPECIAL DAMAGES.
Ownership and Title
The ownership and the title of the goods do not pass to the customers (the purchaser) until goods are paid for in full.
Patent Infringement
If any of the goods are to be furnished as per the Customer’s specifications, the Customer agrees to indemnify ShengFeng against all liabilities and expenses resulting from any claim of infringement of any patent in connection with the production and sale of such goods.
Confidentiality
All documents submitted by ShengFeng such as quotations, invoices, technical or commercial data, estimates, designs, drawings, sketches, photographs, digital documents are confidential and shall not be shared nor transmitted to third parties outside to the Customer’s organization.
Prices
All Prices do not include freight or applicable taxes. Possession of a price list or a quotation is not accepted by ShengFeng as an obligation to sell. Prices are subject to change without notice.
Quotations
All quotations are subject to change without notice and supersede all previous quotations unless expressly agreed by ShengFeng.
Suspension of Performance
If in ShengFeng’s judgment reasonable doubt exists as to the Customer’s financial responsibility or if Customer’s account is past due in payment of any amount owing to ShengFeng, without liability and without prejudice to any other remedies, ShengFeng reserves the right to suspend performance, to stop manufacturing, decline to ship, to stop any material in transit, until ShengFeng receives payment of all amount owing to ShengFeng or proper assurance of such payment.
Taxes
Any taxes which, under any existing or future law, ShengFeng may be required to pay or collect with respect to the sale, purchase, delivery, manufacturing, storage, processing, use, consumption or transportation of any of the goods or services covered shall be paid promptly by the Customer to ShengFeng on demand.
Disclaimer
Please use the products fitting with your local laws and customs. No warranty is given or implied in respect of information or recommendations or that any use of products will infringe rights belonging to other parties. We reserve the right to change product design and properties.